Return Policy

Thank you for shopping with Twentynine Luxury! We strive to provide high-quality, custom-made products and exceptional customer service. Please review our return policy below:

Custom Items

Due to the personalized nature of our custom items, we cannot accept returns or issue refunds unless the item is damaged, lost, or does not arrive.

Damaged, Lost, or Missing Orders

If your order arrives damaged, is lost during shipping, or does not arrive at all, we will gladly offer you a full refund or a replacement item. To process your request:

1. Contact us within 7 days of delivery.

2. Provide photos of the damaged item (if applicable) and details about the issue.

3. We will work quickly to resolve the matter for you.

General Returns

Non-custom items may be eligible for a return within 14 days of delivery, provided they are unused, in their original packaging, and in re-sellable condition. Return shipping costs will be the responsibility of the buyer.

Contact Us

For any questions or issues, please reach out to us directly via email twentynineluxury@gmail.com. We’re here to ensure you have the best shopping experience!