Frequently Asked Questions (FAQ)

1. What is Twentynine Luxury?
Twentynine Luxury is a brand specializing in custom headbands, personalized pool float labels, stylish apparel, and unique event accessories. Our products are designed to bring luxury and personalization to any occasion.

2. How can I place an order?
You can place an order directly on our website. Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Custom orders may require additional details, which can be submitted through our customization form.

3. Do you accept custom orders?
Yes! We specialize in customization. Whether you need personalized headbands, pool float labels, or custom apparel, we can bring your vision to life. If you have a specific request, contact us through our custom order form.

4. What is the processing time for orders?
Our standard processing time varies by product. Custom items typically take 5-7 business days to create before shipping. Ready-to-ship items are usually processed within 2-3 business days. Please check individual product listings for specific details.

5. What are your shipping options?
We offer standard and expedited shipping options at checkout. Shipping times vary based on your location and selected shipping method. A tracking number will be provided once your order has shipped.

6. Do you ship internationally?
Yes, we offer international shipping. Please note that shipping times may vary, and additional customs fees or taxes may apply depending on your country’s regulations.

7. What is your return and exchange policy?
Due to the personalized nature of our products, we do not accept returns or exchanges on custom items. However, if there is an issue with your order, please contact us within 48 hours of receiving your item, and we will work to resolve the issue.

8. Can I make changes to my order after placing it?
If you need to make changes to your order, please contact us within 24 hours of placing it. Once production has begun, we may not be able to accommodate changes.

9. What materials are used in your products?
Our products are made with high-quality materials, including premium fabrics, durable vinyl, and long-lasting sublimation prints. Specific material details are listed on each product page.

10. How can I contact customer service?
You can reach us via email at twentynineluxury@gmail.com or through our contact form on the website. We strive to respond to all inquiries within 24-48 hours.

11. Do you offer bulk or wholesale orders?
Yes! If you're interested in bulk or wholesale orders, please contact us for pricing and availability. We love working with businesses and event planners.

12. Where can I follow Twentynine Luxury for updates?
Stay connected with us on social media! Follow us on Instagram, Facebook, and TikTok for the latest product drops, special promotions, and behind-the-scenes content.